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General Information
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June 19, 2009
• Vol.31 Issue 17
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Xangati Visual Trouble Ticket
Visually Communicate To Solve IT Issues
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Xangati Visual Trouble Ticket is a help desk function that enables IT workers to visually communicate with end users to identify and resolve issues.
(408) 252-0505
www.xangati.com
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When an end user experiences a problem, it can be difficult for IT workers to identify the issue and create a solution in a timely manner. But Xangati’s new Visual Trouble Ticket can make problem identification a simple task while decreasing the amount of time it takes to resolve issues.
Visual Trouble Ticket enables end users to fill out a short problem ticket, which includes their IP address and significant comments, and then create a DVR-style recording that shows their current networked application activity. IT help desk workers can use this recording to visually collaborate with the user and determine the user’s problem. With IT workers looking directly at an issue, users can spend less time filling out forms and attempting to explain what might be happening.
 Organizations using the Visual Trouble Ticket system may see their operational costs decrease, as problems can be resolved 50% faster due to the immediate visibility of various problems. And Visual Trouble Ticket can be extended to every user in an organization, whether they are onsite or in the cloud.
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