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General Information
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October 12, 2007
• Vol.29 Issue 41
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AdventNet ServiceDesk Plus Improves Efficiency
Manage Help Desk & IT Assets From This Comprehensive Tool
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SME help desks face many challenges, and the better management tools they put into place, the more time they can spend with internal customers vs. dealing with admin and overhead tasks. Such tools also offer a great paper trail for when the boss is at your door asking for service metrics.
AdventNet launched the newest version of its ServiceDesk Plus, a comprehensive help desk and IT asset management software offering request management, asset tracking, purchasing, contract management, self-service Web portal, and knowledgebase. It comes in Standard, Professional, and Enterprise Editions to suit SMEs planning for future growth.
Putting these tools on an intranet provides SMEs a consistent interface to a number of sundry administrative tasks that take IT and help desk staff away from contributing to the business. Implementing an online knowledgebase is also valuable for enabling users to search for their own solutions first instead of pestering the IT staff. | 
AdventNet ServiceDesk Plus 7
Standard Edition starts at $495; Professional Edition starts at $1,495; Enterprise Edition starts at $2,995
Combines powerful help desk and IT asset management tools in a Web user interface
(925) 924-9500
www.adventnet.com
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The purchasing and contract management modules can help your SME standardize and centralize these functions, perhaps for the first time in the IT department, with the resulting economic benefits.
This single solution for IT asset and help desk management offers SMEs a full cradle-to-grave approach on how they manage and support their IT assets and user community at an economical price and doesn’t require an expensive professional service engagement to deploy in your SME’s enterprise.
If your SME is standardized on ITIL to manage enterprise IT assets, you’ll be happy to know that the ServiceDesk Plus Enterprise Edition is ITIL-ready and covers the ITIL modules for Service Support, including Incident Management, Problem Management, Change Management, and CMDB (Configuration Management Database).
Implementing an all-encompassing IT asset and help desk solution such as ServiceDesk Plus 7 can be a boon to SMEs seeking an easy-to-manage solution for getting a handle on IT assets and help desk management.
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